Estika Medispa Ampang

I visited this branch last week. I usually go to the Puchong branch for my treatments and everything there has always been great. But this time, I decided to do my monthly facial here just to remove dead skin and pamper my skin , unfortunately, I was really disappointed with the service. Firstly, during the consultation before the skin scanning, the consultant immediately asked me to wipe my face using a baby wipe from the table , the kind you can easily get at a RM2 shop. It would be better to ask for customer consent first, because not all skin types are suitable for baby wipes, especially when removing dirt from the skin. Secondly, the beautician was friendly, but she rushed through the scrub and the facial. The SOP here also seems different from the Puchong branch. When I asked why, she told me the SOP had changed , but when I checked with the Puchong branch, they said everything is still the same. To be honest, paying RM99 for the Vita-White facial here felt like I just washed and exfoliated my face at home. I really hope the staff can be trained properly to ensure consistent service at every branch

first time come here . the consultant was very knowledgeable and gave clear explanations throughout the session. staff also super friendly and made me feel comfortable. the service was offered in very good condition, professional and well-handled. recommended! should come here again

I went to Ampang Estika Spa after booking a time slot through HQ. I also confirmed I was eligible for a promotion. But when I arrived, the staff told me I wasn’t eligible and offered me a more expensive facial instead. I agreed, although it wasn’t what I planned. After that, I was told to wait 30 minutes. Then another 30 minutes. I asked to cancel, but they said I couldn’t. After 15 more minutes, they finally let me in. The beautician then questioned me asking why I wanted to cancel and why I couldn’t wait, which I found unprofessional. The facial itself was disappointing. She used dry tissue from a tissue box to dab my face several times, which felt rough and unsuitable for a facial. I’ve had many facials before and never experienced anything like this. I even took a photo of the tissue in the dustbin. I’ve tried Estika Spa at another branch before and they were very gentle and professional. Sadly, this branch did not meet the same standard.