Lavina's Beauty Studio @ Sunway Wangsawalk Mall

I’ve been coming here for two years and always had a good experience, but recently, my brows have been done by the same person twice, and both times, they were not neat at all. Really disappointed with the lack of precision. Not recommend at all if u wanna thread ur eyebrows by this person

I have visited this salon 3–4 times, but unfortunately I have faced issues on every visit. The biggest problem is the staff’s behavior. They attend to customers in a very rude and unprofessional manner, which makes it clear that customer comfort is not a priority here. On my recent visit for waxing, their services listed soft wax, hard wax, and roller wax. I specifically requested soft wax, but the staff kept making excuses to avoid doing it, and completed the service with a very unpleasant attitude. When a customer is paying for a service, forcing a different option and working with irritation is completely unacceptable. My most disappointing experience was with a staff member named Deepa, whose behavior was extremely rude and unprofessional. During the service, her attitude was harsh and made me feel uncomfortable, which is not acceptable in any professional setting. If the salon does not want to provide soft wax, it should not be listed on the service menu. Charging customers while treating them this way is very disappointing. I hope the management takes this feedback seriously and improves both staff behavior and service quality.

It's a bad experience. It seems that the employees are inexperienced and poorly trained. I was very disappointed after they carelessly messed up a significant part of my eyebrow—the arch—by threading. Now I have to cover it up with eyebrow tattooing. I do not recommend this place for eyebrow threading, especially for those who have thick and bushy eyebrows. Additionally, they have raised the price from 10 ringgit to 12 ringgit for this poor and unprofessional service.